Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2024 QS World University Rankings, in which we were ranked as the global top institution for Performing Arts by Subject for the 3rd year in succession and the global top institution for Music.
We are seeking a Technology Administrator to join the RCM Digital department, which provides IT and audio-visual services to all members of the RCM as well as closely supporting numerous teaching, learning, performance and research activities. This makes it a lively and friendly environment where interpersonal relationships play a crucial role in making everything happen. The postholder will be:
- Acting as the first point of contact for students, staff and professors, external users and visitors to the digital department, dealing with face to face, telephone and email enquiries
- Working closely with members of the IT team to open, log, escalate and close IT support calls through the Helpdesk system
- Dealing with loans of audio-visual equipment for students and staff
- Dealing with day-to-day office admin work (e.g. asset management, orders etc.) and keeping all IT documents (policies, user guides etc.) up to date.
The successful candidate will have good working knowledge of a wide range of technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps. You will be highly organised, with strong prioritisation and customer service skills and have an enthusiasm for helping people solve technical problems. Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians is essential.
This post is offered on a permanent, full-time basis and is available from January 2025.
How to apply
For full details of this position please download the Applicant Information Pack above.
To apply, please complete the following forms, which can be downloaded from further down this page:
- Application Form
- Equal Opportunities Form
Completed forms should be returned by email to Human Resources at recruitment@rcm.ac.uk or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application.
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
If you need to receive this documentation in an alternative format please contact recruitment@rcm.ac.uk to discuss your requirements.
CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.
The Royal College of Music is an Equal Opportunities Employer.
Get in touch
For more information please contact Recruitment
