Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.
An exciting opportunity has arisen for a proactive and customer-focused Box Office & Venue Operations Officer to join the Estates & Facilities team. This full-time, permanent role is central to delivering a first-class service to audiences, students and staff across more than 500 events each year. The RCM Box Office sells tickets for the RCM’s venues: the 400-seat Amaryllis Fleming Concert Hall, 400-seat Britten Theatre, Performance Hall, Performance Studio and Museum, as well as other smaller venues.
The successful candidate will oversee the daily operation of the busy RCM Box Office, using Spektrix to manage ticketing, reporting and customer records, and working closely with colleagues across Marketing, Performance & Programming and Front of House. The role also includes supporting visitor experience projects, front of house operations and major events such as Open Days and Graduation.
You will be accustomed to prioritising a busy workload and excited by the prospect of contributing to the vibrant artistic life of the RCM. Successful applicants will be able to demonstrate the following attributes:
• Experience in a public-facing environment, ideally within the performing arts
• Excellent communication and customer service skills
• Strong IT skills and ideally experience of ticketing software
• You will be flexible and adaptable to support a variety of ticketed performances at RCM
How to apply
For full details of this position please download the Applicant Information Pack above.
To apply, please complete the following forms, which can be downloaded from further down this page:
- Application Form
- Equal Opportunities Form
Completed forms should be returned by email to Human Resources at recruitment@rcm.ac.uk or by post to Human Resources, Royal College of Music, Prince Consort Road, London SW7 2BS. Please ensure that you include the Job Reference Number when submitting your application.
If you are applying by email, please state clearly in the subject line the title of the post for which you are applying.
If you need to receive this documentation in an alternative format please contact recruitment@rcm.ac.uk to discuss your requirements.
CVs without an application form will not be accepted. All applicants will be required to provide evidence of their eligibility to work in the UK.
The Royal College of Music is an Equal Opportunities Employer.
Get in touch
For more information, please contact Recruitment.
